Request a refund

You can request a refund on your account by following a few simple steps.

About

If you have overpaid your municipal account, or your account is in credit due to credit adjustments or payments made on incorrect accounts, you can request a refund.

Your refund application should take approximately 21 working days to verify and process, provided that you submit all the required supporting documents.

How to apply

Complete and sign the Request for Refund application form
Make sure you inlude the applicable supporting documents in your application - see our Request for Refund Guidelines
Email the application form and supporting documents to supportingdocs.crm@capetown.gov.za or you can visit any of our Walk-in Centres to submit.

Remember

Refunds are subject to the City's Credit Control and Debt Collection Policy.
Refunds will not be made to any person or company in arrears with their municipal account. The amount will be offset against any arrears.
If two or more people are account holders, refunds will not be made if any of them are in arrears with other municipal property accounts. The amount will be offset against any arrears.
Indigent grants may not be converted into cash, offset against any other account, or be refunded.

Contact us

For any queries relating to your refund application, contact:

Call centre
Telephone:
0860 103 089

Document downloads

1. Refund Application Guidelines
  22/02/2021, Guideline - 126.8 KB
2. Request for Refund Application Form
  01/02/2023, Application form - 128 KB

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