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WhatsApp unavailable for fault reporting and service requests until further noticeWhatsApp unavailable for fault reporting and service requests until further notice<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/Cyberbullying%20Header.jpg" style="BORDER:0px solid;" /><p>​The City of Cape Town wants to inform residents that WhatsApp will be unavailable for fault reporting and service requests from Tuesday, 10 June 2025, until further notice. The public is encouraged to use all of the other available channels. </p><p>​The following channels are available for all inquiries and complaints:</p><table class="ms-rteTable-default" cellspacing="0" style="width:78%;"><tbody><tr><td class="ms-rteTable-default" style="width:218px;height:98px;"> <strong>​Water</strong></td><td class="ms-rteTable-default" style="width:74%;height:98px;">​Phone: <a>086 0103 089</a> (Option 2)<br>Email: <a href="mailto:water@capetown.gov.za" target="_blank">water@capetown.gov.za</a><br>SMS: 31373</td></tr><tr><td class="ms-rteTable-default" style="width:218px;"> <strong>​Blocked stormwater drains and potholes</strong></td><td class="ms-rteTable-default" style="width:74%;">Phone: <a>086 0103 089</a><br>Email: <a href="mailto:contact.us@capetown.gov.za" target="_blank">contact.us@capetown.gov.za<br></a>Online: <a href="http://www.capetown.gov.za/servicerequests" target="_blank">www.capetown.gov.za/servicerequests</a>​</td></tr><tr><td class="ms-rteTable-default" style="width:218px;"> <strong>​Electricity</strong></td><td class="ms-rteTable-default" style="width:74%;">Phone: <a>086 0103 089</a> (Option 3)<br>Email: <a href="mailto:power@capetown.gov.za" target="_blank">power@capetown.gov.za</a><br>SMS: 31220​</td></tr><tr><td class="ms-rteTable-default" style="width:218px;"> <strong>​Accounts and general inquiries</strong></td><td class="ms-rteTable-default" style="width:74%;">Phone: <a>086 0103 089</a> (Option 1)<br>Email: <a href="mailto:accounts@capetown.gov.za" target="_blank">accounts@capetown.gov.za​</a></td></tr></tbody></table><p>We remind customers to log a request via the City’s e-Services portal at <a href="http://www.capetown.gov.za/servicerequests">www.capetown.gov.za/servicerequests</a>, or to register a service fault on the City App if they are able to do so. Residents are encouraged to make use of the email and sms channels during this time as these channels will now be boosted with additional resources.</p><p> <strong>End</strong></p><p> <br> </p>2025-06-05T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#251ebd0a-2f13-492b-b32b-000a294da6ae;L0|#0251ebd0a-2f13-492b-b32b-000a294da6ae|Communication and Customer Services;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb10

 

 

Ref 1500158681 - Rezoning and permanent departuresRef 1500158681 - Rezoning and permanent departures7 August - 11 September 2026, Vasco Estate (Goodwood)<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/CityConnectHeader.png" style="BORDER:0px solid;" />GP0|#03e6040c-6cd2-4a39-bb7a-22f89a0c8c01;L0|#003e6040c-6cd2-4a39-bb7a-22f89a0c8c01|Land use applications;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#79e6adda-2aa2-4523-bc29-296828216c93
Ref 1500164700 - Permanent departures and removal of restrictive conditionsRef 1500164700 - Permanent departures and removal of restrictive conditions7 August - 21 September 2026, Oranjezicht<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/CityConnectHeader.png" style="BORDER:0px solid;" />GP0|#03e6040c-6cd2-4a39-bb7a-22f89a0c8c01;L0|#003e6040c-6cd2-4a39-bb7a-22f89a0c8c01|Land use applications;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#79e6adda-2aa2-4523-bc29-296828216c93
Ref 1500155737 - Rezoning, permanent departures and amendment of a previous condition of approvalRef 1500155737 - Rezoning, permanent departures and amendment of a previous condition of approval7 August - 21 September 2026, Tamboerskloof<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/CityConnectHeader.png" style="BORDER:0px solid;" />GP0|#03e6040c-6cd2-4a39-bb7a-22f89a0c8c01;L0|#003e6040c-6cd2-4a39-bb7a-22f89a0c8c01|Land use applications;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#79e6adda-2aa2-4523-bc29-296828216c93
Ref 1500163830 - Rezoning and removal of restrictive title deed conditionRef 1500163830 - Rezoning and removal of restrictive title deed condition7 August - 9 September 2026, Bene Township (Somerset West)<img alt="" src="https://resource.capetown.gov.za/cityassets/PublishingImages/CityConnectHeader.png" style="BORDER:0px solid;" />GP0|#03e6040c-6cd2-4a39-bb7a-22f89a0c8c01;L0|#003e6040c-6cd2-4a39-bb7a-22f89a0c8c01|Land use applications;GTSet|#a7cfb90d-44ad-4426-98ce-565f79932396;GPP|#79e6adda-2aa2-4523-bc29-296828216c93

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