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New areas for City's electricity meter replacement programme

New, smarter electricity meters are on the cards for residents in different areas of the metro. The City’s Energy Directorate is rolling out these meters to households over the next few months. This programme is compulsory and free, helping customers in many ways by reducing the risk of incorrect readings, improving energy usage for residents and enabling qualifying customers to benefit from the subsidised Lifeline tariff. This programme is part of a big investment drive in energy infrastructure and electricity meters inside homes remain the property of the City.

‘The City’s contractor will replace older credit and prepaid meters with new prepaid meters in City-supplied areas across the metro. When it’s time to replace a meter, residents will receive a letter at home or a call from a staff member to arrange an appointment. After scheduling, customers can, if they wish, confirm the authenticity of their appointment by phoning the City’s Call Centre at 0860 103 089. ‘Our meter replacement programme is beneficial for residents. The new meters help with managing costs, ensures accurate readings and assists residents to control and monitor usage. They also allow eligible residents to switch to the affordable Lifeline Tariff, which includes Free Basic Electricity. Importantly, the price of electricity is the same for both old credit meters and new prepaid meters. We encourage all residents to work with us as we continue to roll out these meters across the metro,’ said the City’s Mayoral Committee Member for Energy, Alderman Xanthea Limberg.<table class="ms-rteTable-default" cellspacing="0" style="width:37%;"><tbody><tr><td class="ms-rteTable-default" style="width:88%;"> April - June 2025</td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Woodstock</td></tr><tr><td class="ms-rteTable-default" style="width:88%;text-align:left;">Salt River</td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Observatory</td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Foreshore</td></tr><tr><td class="ms-rteTable-default" style="width:88%;"> July - September 2025</td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Mowbray </td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Rosebank</td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Rondebosch</td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Rondebosch East</td></tr><tr><td class="ms-rteTable-default" style="width:88%;">Newlands </td></tr></tbody></table> Fast facts • Compulsory programme • Meter replacement enables Lifeline tariff benefits • New meters do not ‘use’ more electricity, they merely measure the usage • No difference in usage of electricity between the old and new meters • New meters are part of an investment in accurate and new electrical infrastructure • Electricity meters are the property of the City and reasonable access to premises is required in terms of the law Tips for residents: • To verify: contact the City’s Call Centre on 086 010 3089. • Always verify the work order number when an official visits your home. • Check the official’s City-issued identification card. • The ID card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor. • If unsure, call the City’s Call Centre on 0860 103 089. • Report suspicious behaviour to the City’s law enforcement agencies or to the SAPS. • If residents have questions about unusually high or low usage patterns or revenue protection matters they are encouraged to contact the Customer Call Centre: 0860 103 089. See this video for more information: Old and New Meter comparison – City’s innovative Meter Replacement Programme: <a href="https://youtu.be/GtJqHIOPpFo" target="_blank">https://youtu.be/GtJqHIOPpFo</a> Please see the <a href="https://resource.capetown.gov.za/documentcentre/Documents/Procedures%2c%20guidelines%20and%20regulations/Meter%20Replacement%20FAQ.pdf" target="_blank">meter replacement programme FAQs.</a> End

2025-04-02T22:00:00Z

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