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City’s first vehicle licensing renewal ‘drive-through’ now open

<p>In another innovation to make the City the number one outlet for vehicle licence renewals, the City is proud to launch its first vehicle licensing renewal drive-through facility in Brackenfell. This pioneering step makes it quicker for motorists to renew their vehicle licence discs - on average within five minutes.</p>

<span><p>The brand new facility is situated on the corner of Reservoir and Kruispad Roads in Brackenfell. Motorists can renew their vehicle licence discs without leaving their cars. </p><p><strong>The drive-through operates from Mondays to Fridays from 10:00 to 18:00 and on Saturdays from 09:00 to 14:00. </strong></p><p>The City, as agents for the Road Traffic Management Corporation (RTMC), is working to extend operating hours on weekdays. Once finalised, the new times will be shared with the public. Over the months, we are going to be exploring other suitable drive-through facilities. <br></p> <figure class="subtopic-fullsize-img"> <img class="responsive" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/DSC_2489.jpg" alt="" /> </figure><span>‘At this stage, our new facility will cater exclusively for the renewal of motor vehicle licences. To ensure a more efficient service to our residents, it will be cashless, accepting debit and credit card payments. <br><p>‘The City is excited to bring this innovation to Brackenfell. The drive-through aims to make life easier for motorists - now you can simply drive up, pay by card, receive your new disc and be on your way. Our initial tests indicate that a renewal process in the drive-through could take a motorist less than five minutes to renew their disc if all paperwork is correct. Motorists who received a renewal notice via SMS need to simply show the SMS. <br></p> <figure class="subtopic-fullsize-img"> <img class="responsive" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/DSC_255D4.jpg" alt="" style="width:948px;" /> </figure></span></span><span><p>‘This new facility is another innovation that we are adding to ensure that the City remains the number one most trusted and convenient motor vehicle licence renewal agent. We encourage motorists to make use of the Brackenfell drive-through and experience the convenience of renewing your disc from the comfort of your vehicle,’ said the Mayoral Committee Member for Finance, Councillor Siseko Mbandezi. </p><p>No cash will be kept on the premises. Keep an eye out for further innovations and expansion of services over the next year. <br>The City has been a pioneer in transforming its customer service experience, making it as seamless and convenient as possible. Our new Drive-Through Motor Vehicle Licensing facility is the latest innovation designed to save time and effort for customers. This follows the successful launch of our one-of-a-kind Online Booking System, which empowers residents to make bookings for key municipal services, including:</p><ul><li><div style="text-align:left;">Motor vehicle licensing and registrations</div></li><li><div style="text-align:left;">Municipal account payments</div></li><li><div style="text-align:left;">General enquiries or making account payment arrangements</div></li><li><div style="text-align:left;">The online booking service is currently available at selected branches, with plans to expand further.</div></li></ul> <figure class="subtopic-fullsize-img"> <img class="responsive" src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/DSC_2634.jpg" alt="" style="width:948px;" /> </figure></span><p>Caption 1: (Left to right) Wilmot Abrahams, Revenue Manager: Specialised Service; Eloise De Villiers, Director: Revenue; Sibongile Makhapela, Assistant Chief: Traffic Services; Gerhardus Helberg, Assistant Chief: Traffic Services; Sub Council 2 Chairperson Councillor Kyle Carls, Mayoral Committee Member for Finance, Councillor Siseko Mbandezi, Acting Manager of Sub Council 2, Nadine Hermanus; and Ward Council 8’s Councillor Johan Loots. </p><p>Caption 3: City official, Jean-Pierre Kitshoff assists a customer at the City’s first vehicle licensing renewal ‘drive-through’</p><p> </p><p><strong>End</strong><br> <br></p>

2025-09-08T22:00:00Z

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