Public Emergency Communication Centre

What we do

We serve as a single point of entry to all City of Cape Town safety and security services. By simply dialling 021 480 7700, all residents and visitors to the city will have access to emergency services and be able to report all life and/or property threatening emergencies. Your service requests will be distributed to the relevant emergency service providers including fire and rescue, police, traffic service or ambulance.

We include

Operations

We provide a single point of entry to emergency services, e.g. police, fire, ambulance, etc. where residents and visitors to Cape Town are able to report all life and/or property threatening emergencies.

Service Quality

We focus on Training and Development, Agent Quality Management and Public Education and Awareness, including networking and media liaison.

Technical

We provide the community of Cape Town with 24-hour access to emergency services by managing and ensuring effective integrity, development, maintenance and disaster recovery of all dynamic technical systems.

You may want to

• See all emergency numbersLearn about safety in the homeVisit our Metropolitan Police Services Department pageVisit our Law Enforcement Department pageVisit our Law Enforcement, Traffic and Coordination Department pageVisit our Disaster Risk Management Centre Department pageVisit our Fire and Rescue Service Department page
  

Department highlights

Watch our Public Emergency Communication Centre video

Contact us