Submit a claim against the City
If you wish to submit an insurance claim against the City, simply follow the steps below. You must submit an insurance claim within six months of the original date of the incident/occurrence.
Submit a claim
To submit a claim download, print and complete the relevant form from the document downloads section below and submit to the Insurance Department using one of the following methods:
Public liability claim
This form must be completed when the incident is reported or a claim is lodged.
Forms must be emailed to:
charlene.harmse@capetown.gov.za
Third-party motor insurance claim
This form must be completed when a motor claim is lodged by a third party for an incident with a City of Cape Town (Council) vehicle.
Forms must be emailed to:
fiona.hughes@capetown.gov.za
You can also deliver the completed form by hand or post to:
Insurance Department
Ground Floor
Brackenfell Civic Centre
Cnr Paradys Street and Old Paarl Road
Brackenfell
7560
The Insurance Department will acknowledge receipt of your letter and request a full report from the department that you are lodging the claim against.
As is procedure for the investigation, you will be updated with the progress of your claim.
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