Continue to use online services for motor vehicle licenses, account payments

29 June 2020

The City of Cape Town continues to open more customer offices, including cash and motor vehicle licensing offices across the metro, but we still encourage customers to rather make use of the online service offerings to pay accounts and to renew motor vehicle licenses where possible. If customers need to visit an office, please phone ahead to see if it is open and keep informed by visiting the City’s Facebook page and website. Read more below

The City has been opening revenue/cash offices and some motor vehicle licensing offices across the metro but with a reduced number of staff to adhere with the National Lockdown regulations.

What to expect when visiting an office:

COVID-19 screening at the entrances
Limited number of customers allowed in at a time
Social distancing is required and must be adhered to
Limited daily transactions, please visit early in the day. Ticket numbers are issued and if a service limit is reached for the day, bring the same ticket number with you the next day if possible
Longer queues due to reduced staff
Only your ID needed for Motor Vehicle Licensing and Registration renewals

All counters at offices will not be open at the same time as the City needs to adhere to the COVID-19 regulations which require reduced staff complements to protect staff and customers.

There are a large volume of transactions being done, in person and online, and we thank customers for their patience.

Please note:

Motorists who applied before 26 March 2020 and meet all the requirements will still receive their discs. The South African postal service has resumed but please be patient as they work through backlogs
Motorists who applied after 26 March 2020 would need to reapply online. Please phone the City’s Call Centre on 0860 103 089 to see if a particular office is open, alternatively visit www.capetown.gov.za

The validity period for the renewal of a motor trade number license has been extended for a further six months from 1 June 2020.

Latest office openings and operations (please visit the City’s Facebook page for office opening and closure details as well as www.capetown.gov.za)

Area	Opening and closing times	Services available
Brackenfell Closed until further notice for deep cleansing due to a COVID-19 positive case.	Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30	Registration and licensing of all vehicles Municipal account Payments Payment arrangements Indigent applications Rates rebates applications
Somerset West	Weekdays: 08:00 to 15:30 Saturday: Closed	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Manenberg	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Milnerton	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Pinelands	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 12:00	Registration and licensing of all vehicles
Bellville	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Registration and licensing of all vehicles
Fish Hoek	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licensing of all vehicles
Strandfontein	Weekdays: 08:00 to 15:30 Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licencing of all vehicles
Cape Town Civic Centre	Saturday: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications Registration and licensing of all vehicles
Parow	Weekdays: 08:00 to 15:30 Saturday: Closed	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Kuils River	Weekdays: 08:00 to 15:30 Saturday (first and last of the month): 08:00 to 11:30	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Liberty Promenade Mall, Mitchells Plain	Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Table Bay Mall	Weekdays: 08:30 to 16:00 Weekends: 09:00 to 12:30	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Plumstead	Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Strand	Weekdays: 08:00 to 15:30 Saturdays: 08:00 to 11:30	Registration and licensing of all vehicles Municipal account payments Payment arrangements Indigent applications Rates rebate applications
Wesfleur	Weekdays: 08:00 to 15:30 Saturday: 1st and last of the month 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Lentegeur	Weekdays: 08:30 to 15:30 Weekends: 08:00 to 11:30	Municipal account payments Payment arrangements Indigent applications Rates rebates applications
Atlantis, Avondale	Monday, Wednesday and Friday: 08:00 to 15:30 Saturday: close	Registration and licensing of vehicles

Use online services where you can.

For account payments
Online: www.Easypay.co.za or www.payCity.co.za
EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
e-Services: Use the City’s online e-services portal
ATM: contact your bank to add the City as an ATM beneficiary

renew vehicle licenses
submit water/electricity readings
pay accounts online
view current account and account history
apply to receive accounts via email
log service requests

To register for e-Services visit: online e-services portal

End

Published by:
City of Cape Town, Media Office