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Service delivery and service level agreements

<span> <h2 class="sectHeading">Service Delivery Agreements</h2> <span> <div class="content-accordion"><div class="content-trigger contentTrigger"><h3>2018<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/Cape%20Town%20Stadium%20SDA.pdf" target="_blank">Cape Town Stadium Municipal Entity Service Delivery Agreement</a> </div><div class="content-toggle contentToggle" style="display:none;"> <br> </div></div></div> </span><span> <div class="content-accordion"><div class="content-trigger contentTrigger"><h3>2014<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><p> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20Free%20Basic%20Electricity%20Funding%20Agreement.pdf" target="_blank">Free Basic Electricity Funding Service Delivery Agreement</a></p></div></div><div class="content-trigger contentTrigger"><h3>2011<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><p> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20-%20Fisantekraal%20Waste%20Water%20Treatment%20Works.pdf" target="_blank">Fisantekraal Waste Water Treatment Works Service Delivery Agreement </a> <br> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20-%20Zandvlie%20Waste%20Water%20Treatment%20Works.pdf" target="_blank">Zandvlei Waste Water Treatment Works Service Delivery Agreement</a></p></div></div><div class="content-trigger contentTrigger"><h3>2008<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><div class="list-links"> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20between%20the%20City%20of%20Cape%20Town%20and%20CTICC.pdf" target="_blank">CCT and CTICC Service Delivery Agreement </a></div></div></div><div class="content-trigger contentTrigger"><h3>2004<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><p> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20SAPO%20Agreement%20-%206%20April%202004.pdf" target="_blank">South African Post Office Third Party Payment Service Delivery Agreement</a><br><a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20Shoprite%20-%2030%20January%202004.pdf" target="_blank">Shoprite Service Delivery Agreement</a><br><a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20Syntell%20-%2024%20January%202004.pdf" target="_blank">Syntell Service Delivery Agreement</a></p></div></div><div class="content-trigger contentTrigger"><h3>2002<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><p> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SDA%20Easypay%20-%2030%20July%202002.pdf" target="_blank">Easypay Service Delivery Agreement</a></p></div></div></div></span></span><span> <h2 class="sectHeading">Service Level Agreements</h2> <span> <div class="content-accordion"><div class="content-trigger contentTrigger"><h3>2014<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><p> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SLA%20MAILTRONIC%20DIRECT%20MARKETING.pdf" target="_blank">Mailtronic Direct Marketing Service Level Agreement</a></p></div></div><div class="content-trigger contentTrigger"><h3>2012<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><p> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SLA%20Human%20Settlements%20and%20Customer%20Relations.pdf" target="_blank">Human Settlements and Customer Relations Service Level Agreement</a><br><a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SLA%20SITA%201Jul2012_Library.pdf" target="_blank">SITA Library Service Level Agreement</a><br><a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SLA%20-%20SITA%20-%20Addendum.pdf" target="_blank">SITA Library Service Level Agreement Addendum</a><br><a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SLA_Annandale_Farm_Phase1A.pdf" target="_blank">Annandale Farm Phase 1A Service Level Agreement</a></p></div></div><div class="content-trigger contentTrigger"><h3>2011<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><div class="list-links"> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SLA_Design_construction_of_external_bulk_water_and_sewer_infrastructure.pdf" target="_blank">Design Construction of External Bulk Water and Sewer Infrastructure Service Level Agreement </a></div></div></div><div class="content-trigger contentTrigger"><h3>2008<i class="icon button-down-arrow"></i></h3><div class="content-toggle contentToggle" style="display:none;"><p> <a href="https://resource.capetown.gov.za/documentcentre/Documents/Agreements%20and%20contracts/SLA_Construction_of_municipal_services_Stellendale.pdf" target="_blank">Construction of Municipal Services Stellendale Service Level Agreement</a></p></div></div></div></span></span>

See our current service delivery agreements and service level agreements.