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Scheduled maintenance in progress

The City of Cape Town website (www.capetown.gov.za) is temporarily unavailable while we carry out essential maintenance. We expect to be back online by Friday, 17 July 2026 at 07:00. In the meantime, many of our online services remain available, and you can still reach us using the links below. We apologise for any inconvenience.

Access our online services

Buy Electricity | Online services

Contact us

Customer Call Centre

Telephone:
0860 103 089
General email:
contact.us@capetown.gov.za
Accounts email:
accounts@capetown.gov.za

Emergency

Telephone from landline:
107
Telephone from mobile:
021 480 7700

Electricity faults – City of Cape Town

SMS:
31220 (free SMSes do not apply)
Email:
power@capetown.gov.za

Electricity faults – Eskom supply areas

Telephone:
0860 037 566
Email:
western@eskom.co.za

Solid waste services

Telephone:
0860 103 089
Email:
wastewise@capetown.gov.za

Water and sanitation

SMS:
31373 (free SMSes do not apply)
Email:
water@capetown.gov.za

Transport Information Centre

General information for public transport:
0800 656 463
Dial-a-Ride bookings for essential services or medical emergencies only:
0800 600 895

For updates, follow @CityofCT on X or Facebook.
Service alerts: @CityofCTAlerts on X.