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City revolutionises Wayleave Process with innovative digital solution <p>The City of Cape Town is proud to announce the launch of its new online Wayleave Management System, marking a significant shift from an outdated paper-based process to a modern, efficient digital solution. This innovative platform streamlines the application and review process for customers seeking to conduct development or maintenance works on public or private property.<br></p><p>A Wayleave is a written agreement between the City and a customer, allowing them to undertake works that may impact or encroach on services infrastructure such as pipelines, cables, pylons, roads, and stormwater services. The new digital system accelerates this process through automation, consolidating and standardising requirements from various line departments.</p><div>‘In keeping with our values of Innovation and Service Excellence, we have developed an electronic Wayleave Management System. This platform will replace the fragmented paper-based operation and usher in a new era of digital innovation in wayleave processing,’ said Gareth Morgan, Executive Director of Future Planning & Resilience. The system has been developed by the Engineering Management Branch in the Future Planning and Resilience Directorate.</div><div><br></div><div>‘Our commitment to innovation extends beyond the mere adoption of new technologies; it lies in our steadfast resolve to make the old ways work better. The wayleave system exemplifies this commitment, streamlining the process of infrastructure development and expediting the journey from application to authorisation and the team will speak to the optimisation, integration and time savings a bit later. We recognise that by working hand in hand with the public, we not only enable economic growth, but also foster a sense of ownership and pride in our collective achievements. The wayleave system is a testament to what can be achieved through collaboration, where the public and private sectors join forces to realise shared goals and aspirations,’ said City Manager Lungelo Mbandazayo. </div><div><br></div><div>The system addresses historical long lead times through a streamlined workflow and review process, featuring GIS integration for automated assignment of applications to relevant departments, application tracking and escalation, email notifications, as well as an automatically generated Wayleave Approval Pack. Wayleave processing times are a critical indicator in the City’s “Ease of Doing Business Index”.</div><div><br></div><div><strong>To access the system, customers can follow these simple steps:</strong><br></div><div>1. Visit <a href=""> </a></div><div>2. Sign up with your email address and CCT Business Partner Number (register as a CCT Business Partner through eServices if required)</div><div>3. Login and register details</div><div>4. Apply for your wayleave!<br></div><div><br></div><div>The City’s Business Hub (Strand Concourse, below ground level at the corner of Adderley and Strand Streets) has introduced Wayleave Wednesdays,  where training and information sessions will be provided. To request online training or reserve an in-person support session, send an email to . More information can be found <span style="text-decoration:underline;"><a href="">here</a></span>.<br></div><p><br></p>2024-07-03T22:00:00ZGP0|#1d539e44-7c8c-4646-887d-386dc1d95d70;L0|#01d539e44-7c8c-4646-887d-386dc1d95d70|City news;GTSet|#62efe227-07aa-45e7-944c-ceebacca891dGP0|#bfbcd1ff-7345-4ed6-92ef-4aefa57bf212;L0|#0bfbcd1ff-7345-4ed6-92ef-4aefa57bf212|wayleaves;GTSet|#2e3de6c1-9951-4747-8f53-470629a399bb10


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