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City opens call centre doors of opportunity to young Capetonians

The Business Process Outsourcing (BPO) Afterschools programme was administered by CapeBPO, the City's Special Purpose Vehicle in the industry. The training took place at the Futur-ED learning centre in Athlone.Among the group were unemployed youths and Grade 11 and 12 school-goers from areas including Athlone, Nyanga, Khayelitsha, Gugulethu, and Mitchells Plain. The objective of the project was to provide access to a community-based call centre where learners could gain first-hand exposure to the industry and its opportunities. <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/BES_6890%20%28003%29.jpg" class="responsive" alt="" style="width:948px;" /> </figure>'Youth unemployment is a major concern in South Africa that coincides with the dearth of skills across multiple sectors. But with programmes such as this, the City is getting ahead of this crisis by opening a door for young Capetonians to an industry that has witnessed stellar growth and is still going to see a great deal more,' said Alderman James Vos, the Mayoral Committee Member for Economic Growth. Executive respondents in North America to the 2023 Ryan Strategic Advisory Front Office BPO Omnibus Survey recently named South Africa as their most favoured offshore CX (customer experience) delivery point. Cape Town in particular has seen such a surge in demand among corporations in the industry that CapeBPO says every person who completes a skills programme now gets placed in a job. <figure class="subtopic-fullsize-img"> <img src="https://resource.capetown.gov.za/cityassets/Media%20Images%202/BOOTCAMP1-DROPBOX.jpg" class="responsive" alt="" style="width:946px;" /> </figure>'This demand comes off the back of the City's mission to promote the metro to investors. We can do this by showing that we have made tangible commitments towards training Capetonians through the Afterschools programme and through the Cape Skills and Employment Accelerator. The next step is to expand the Afterschools programme to train another 1 000 young people over the next few months. 'Each business development, job and upskilled person is an investment in Cape Town that helps more young people start their careers and provide for themselves and their families. With our projects and programmes, we are laying the foundation for a stronger and more inclusive economy that supports more people and makes Cape Town the easiest place in Africa to do business,' said Alderman Vos. End

2023-09-06T22:00:00Z

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