The Department of Revenue operates in terms of two important City of Cape Town policies: the Credit Control and Debt Collection policy; and the Credit Control and Debt Collection By-law, in addition to important national legislation.

• Rates Policy 2011 - 2012
• City of Cape Town Credit Control and Debt Collection policy
• City of Cape Town Credit Control and Debt Collection By-law
• Batho Pele White Paper
• Constitution of Republic of South Africa (Act 108 of 1996)
• Local Government Municipal Structures Act (Act 117 of 1998)
• Local Government Municipal Systems Act (Act 32 of 2000)
• Local Government Municipal Finance Management Act (Act 56 of 2003)
• Local Government Municipal Property Rates (Act 6 of 2004)
• Promotion of Access to Information (Act 2 of 2000)
• Promotion of Administrative Justice (Act 3 of 2000)