The City’s IS&T Department has recently launched our online eServices platform which allows residents to transact with the City from the comfort of their own homes, saving them time and money.
A wide variety of service faults ranging from the querying of municipal billing information to the reporting of burst water mains can now be reported on-line via the city’s official website. These queries are then managed by a customer relations agent who will log the request onto the City’s C3 notification site.
This service is available using a PC and iPhone. In order to log a service request on-line:
- Log onto the City’s website – www.capetown.gov.za
- Choose the “Service Requests” option on the left hand side of the screen.
- Follow the prompts.
Once logged, the service request is automatically routed directly to the service department concerned which will monitor the resolution of the query on a daily basis. The person logging the service request receives a reference number that can be used to follow up on the service request if necessary.