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Contact us

Please do not hesitate to contact us for complaints, compliments, suggestions, electricity awareness issues, energy efficiency information and information on customer rights regarding electricity by-laws - including electricity awareness education and public safety. 
 

Postal address:

PO Box 82, Cape Town, 8000

Telephone (Faults):

0860 103 089

Telephone (Accounts):

0860 103 089

SMS: 31220
Fax: 086 576 1910

ESKOM:

0860 037 566

E-mail:

 

 

Power and supply failures can be e-mailed to power@capetown.gov.za
Electricity account queries can be sent to
accounts@capetown.gov.za

General queries to
contactus@capetown.gov.za

Website:

www.capetown.gov.za/en/electricity

Buy electricity online: Syntel - https://www.energy.co.za
Itron - www.ipay.co.za
RMT - www.ibuy.co.za

Our customer service satisfaction response form may be posted to:

THE MANAGER
ELECTRICITY CUSTOMER SUPPORT SERVICES
P.O.Box 82
Cape Town
8000


© City of Cape Town, 2014