The City safeguards its assets and liabilities through a combination of self-insurance and
appropriate conventional insurance (reinsurance with insurance companies) to guard
against claims of a major, catastrophic nature.
If you wish to submit an insurance claim against the City, you need the follow the
procedure below.
1. Prepare an e-mail or letter that includes the following information:
- the date, time and place of the incident/occurrence
- the nature of the incident/occurrence
- the nature of the damage and a cost-estimate to repair/remedy it
- the reason why the party considers the City to be liable
- contact details
This must be done within six months of the original date of the incident/occurrence.
2. Submit your e-mail to chris.gertze@capetown.gov.za. Letters can be addressed to:
The Head: Claims
Insurance Branch
12th Floor
Paul Sauer Building
1 Adderley Street
Cape Town
8001
Tel: 021 400 1736
Fax: 021 400 1508/9
3. Wait for an update:
The Insurance Branch will acknowledge receipt of your letter, and request a full report
from the department against which you are lodging a claim.
Note:
The procedure for submitting claims is governed by the provisions of the Institution of Legal Proceedings against certain Organs of State, Act No 40 of 2002.