Transport month 2012
As part of Transport Month 2012 the City held two Integrated Transport Plan (ITP) workshops where we engaged with stakeholders on two key issues. On 2 October 2012 the focus was on the public transport system in Cape Town and on 23 October 2012 the Integrated Transport Network.
The feedback from the first workshop will be published soon.
Transport Information Centre
The City of Cape Town’s Transport Information Centre (TIC) is a 24 hour, seven day a week call centre service that provides residents and visitors with information on public transport in Cape Town. It focuses on routes, schedules, ticket prices, ticket outlets and locations of interchanges, ranks and park-and-ride facilities.
The TIC also attends to all the feedback for Cape Metrorail, Golden Arrow Bus Services, Park-and-Ride facilities, Dial-a-Ride public transport and kerbside parking management.
In addition to this it offers information on long distance bus, rail and taxi operators, the location of tourist information centres, heritage sites and popular attractions in and around Cape Town.
The TIC is staffed by means of a contract that is sent out to tender every three years. The centre operates 24 hours a day, 7 days a week, has a seating capacity of 42, 60 incoming lines, language selection and voice and screen recordings.
The service is currently available in English, Afrikaans and Xhosa. All calls are recorded to maintain the centre's fast and efficient call response.