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New website provides residents with useful information about water

The City of Cape Town’s Water and Sanitation Department has launched a new and improved website, loaded with useful information that may assist residents, learners, students, educators and visitors.

The City is confident that the use of interactive diagrams, video clips, posters and brochures to present information in a more user-friendly way will significantly improve the experience of those visiting the Water and Sanitation Department’s new website, making it easier to access information and to interpret it.

‘For instance, by visiting residents will be able to access a detailed explanation about water tariffs and how we bill them for water usage, and how to apply for a water management device, or to be connected to the City’s water system. Selling your house? We list a few things to consider and we provide a brochure for new homeowners as well,’ says the City’s Mayoral Committee Member for Utility Services, Councillor Ernest Sonnenberg.

The website is loaded with useful information for those interested in water and the way in which the City manages this scarce resource, such as:

  • how to report faults
  • how to log account enquiries
  • how to prevent sewer blockages
  • how to apply for a plumber’s licence with the City
  • tips on saving water
  • latest dam levels and historic levels, dating back to 2011
  • educational material on the Cape Town water and sanitation system
  • details of important projects that the department is working on
  • ongoing commitments to enhancing services to residents in informal settlements
  • consumer information for residents and businesses
  • by-laws and tariffs policy
  • vacancies

Apart from providing residents and businesses with relevant consumer information about tariffs and billing, visitors to the website can also access departmental contact details and the Consumer Service Charter, setting out the department’s service standards pledge to consumers and consumers’ responsibilities.

The website has a strong educational focus aimed at increasing awareness about water and sanitation issues as well as demystifying the department in a way that allows our residents and consumers to find out more about water and sanitation services beyond the tap or drain.

‘Residents can learn about where their water comes from or what happens to their wastewater, providing them the opportunity to see how involved our operations are and also what it takes to enable the City of Cape Town to render good quality services to them. It also aims to encourage our consumers to participate in the programmes and initiatives that are rolled out in their areas and across the city,’ says Councillor Sonnenberg.

Learners, and educators in particular, will benefit from the new interactive diagram: the Cape Town water cycle (pictured above). This webpage provides information on all components of the Cape Town urban water cycle, including all water and sanitation services provided by the City.

‘The website also provides insight into the many projects that the department is working on, such as the construction of new reservoirs and pipelines, planning for the city’s future water needs, and important projects to protect the sewer system from industrial pollution and the infiltration of rainwater,’ says Councillor Sonnenberg.

This improved website with its refocused approach forms part of the Water and Sanitation Department’s objective to provide our residents and consumers with useful information, as well as to educate and inform.

‘We invite our residents to please visit the website and to make use of the maps, brochures, video clips and other interactive tools,’ says Councillor Sonnenberg.
Published by the City of Cape Town.
© City of Cape Town, 2016