Cape Town Stadium is fully accessible to people with disabilities, as is the Civic Centre bus station, shuttle routes from the airport to the stadium, and the match day shuttle.
However, for the 2010 FIFA World Cup™, certain sections of the stadium will have restricted access and will therefore not be accessible to all spectators. During this period the match day shuttle, operating from the Civic Centre bus station, will transport people to the Stadium bus station but not to the Granger Bay bus station as Granger Bay Boulevard will be closed.
This requires spectators to walk approximately 500m to the stadium. Although the match day shuttle is wheelchair accessible, the person in a wheelchair will have to navigate a ramp to enter the stadium at the second floor level.
In its planning the City of Cape Town acknowledged that both the distance of 500m and the ramp may be challenging to people with mobility impairments and wheelchair users, and introduced the Special Needs Shuttle, which will transport qualifying spectators from the Special Needs Hub at the Civic Centre directly into the Stadium at Level 1 from where elevators will take them to the required level. (view Map)
Who qualifies to use the Special Needs Shuttle?
All spectators with a wheelchair ticket as issued by FIFA qualify to use this shuttle. Also spectators with a doctor’s certificate stating that they are unable to walk a distance of 500m may book a place on the shuttle. A maximum of one person with a match ticket may accompany the person in a wheelchair or with a doctor’s certificate. However, only spectators and their companion who booked a place on the shuttle will be transported.
How do I book a place on the Special Needs Shuttle?
In South Africa spectators may call the toll free number 0800 600 895 between 09:00 and 12:00 daily to book their places. People with doctor’s certificates will be required to fax or e-mail their certificates as these must be verified. Spectators currently outside of South Africa may book their places by sending an e-mail to firstname.lastname@example.org Please retain your e-mail confirmation as you will require it to gain entrance to the Special Needs Hub at the Civic Centre in Cape Town.
By when must bookings be made?
All bookings must be made and confirmed one week before the specific match you wish to be transported to. However, spectators who wish to use this service are encouraged to book their places as soon as possible to avoid disappointment.
How do I get to the Special Needs Transport Hub?
The Hub is situated on the ground floor of the Civic Centre in Cape Town with entry from Old Marine Drive in Cape Town. Signage will guide you from Hertzog Boulevard to the entrance. You may use a metered taxi, shuttle service or self drive vehicle to the Hub. Please note that the rail services are not fully wheelchair accessible. (view Map)
How does the service work on a Match day?
On arrival you will be required to produce your confirmation e-mail stating that you have been booked on the service. This e-mail will allow you entrance to the Ground Floor parking area where volunteers will direct you to a space where you disembark and move to the Special Needs Shuttle. You will be subject to a security check and a bag check. All prohibited items will be confiscated.
The shuttle will transport the passengers to the stadium entering on level 1 and spectators will disembark at one of two designated elevators.
After the game passengers will be collected from the same point they have disembarked at and be transported back to the Special Needs Hub.
What do I pay to use this shuttle?
This service is free to all match ticket holders.
What are the operational hours of this shuttle?
The shuttle will operate from four hours before kick-off until three hours after the final whistle. It is important to note that the shuttle can transport a maximum of three wheelchair users per vehicle. It is of the utmost importance that Special Needs Shuttle passengers arrive at the Hub as early as possible, but not before four hours prior to kick-off, in order to ensure that they arrive in time for the start of the match. More vehicles will be available to transport passengers after the match to ensure the shortest possible waiting period after final whistle.
Dial-a-Ride during the World Cup
Dial-a-Ride is a public transport service exclusively for residents of Cape Town who are physically unable to use mainstream public transport and are registered as a Dial-a-Ride passenger. During the World Cup this service will operate as normal. On match days some vehicles will be used to transport spectators to the stadium. It is anticipated that this will not have a significant impact on the normal operations with the number of vehicles used to transport spectators determined by the number of bookings received. After the match all the Dial-a-Ride vehicles will be used to transport spectators from the stadium. This will fall outside normal Dial-a-Ride operating hours except for the match on Monday, 21 June 2010.
Although most matches end well outside of the Dial-a-Ride operating hours, provision has been made to transport registered Dial-a-Ride passengers from the Special Needs Transport Hub to their residences after the match. Match ticket holders who are also Dial-a-Ride passengers are encouraged to book their match day transport as soon as possible.
Spectators with wheelchair tickets may apply for the 60 wheelchair parking bays inside the stadium on level 1. Application for these parking bays can only be made at the FIFA ticketing office and will be issued only to wheelchair ticket holders on a first come first served basis. Those applying for these parking bays will be issued with a Vehicle Access Pass (VAP) and will be required to access via the remote search park at Gallows Hill. The vehicle height restriction at the Stadium for access to Level 1 is 2,1 metres.
The Match Day Shuttle, operating from the Civic Centre bus station in Hertzog Boulevard, is wheelchair accessible and match ticket holders will be transported free of charge between the Civic Centre and Stadium bus stations.
Please click here to view/download "Dial-a-Ride - Conditions of Carriage" document.