Contact the Electricity Services Department's toll-free number for complaints, compliments, suggestions, electricity awareness, energy efficiency information and information on consumer rights regarding electricity by-laws.

Toll-free customer care line:  0800 220 440

Fax: 0860 220 441 / 0800 220 441 
CCT electricity accounts: 0860 103 089 
ESKOM supplied areas and accounts: 0860 037 566
E-mail: FaultReporting.Centre@capetown.gov.za
Website: www.capetown.gov.za/en/electricity
Buy electricity online: www.energy.co.za

• Fault reporting, power outages and prepaid meter queries: 0800 220 440
• Meter reading queries / customer readings: 021 446 2030/ 2052
• Non-payment or disconnection issues: 021 446 1969
• Electricity fleet complaints: 0860 125 007
• All queries for areas supplied by ESKOM: 0860 037 566

A 'Customer Service Satisfaction Response Form' is also available for completion on the Electricity Services Department's website.

Contact the Environmental Resource Management Department for more information on energy efficiency, or continue to browse this website.

Environmental Resource Management Department
Tel:  +27 (0)21 487 2284
Fax: +27 (0)21 487 2578
E-mail: enviro@capetown.gov.za
Website: www.capetown.gov.za/environment

Acknowledgment: These “Energy Efficiency at Home” web pages are made possible by funding from the Danida Urban Environmental Management Programme (UEMP).

NOTE: Information on this page was acquired from a variety of sources (print and Internet) and the City of Cape Town cannot be held liable for any errors or misinterpretations whatsoever. The City of Cape Town is also not responsible for the content of external websites, nor does it constitute an endorsement of these websites. They are solely intended to provide additional information sources that may be helpful.