Contact the Electricity Services Department's toll-free number for complaints, compliments, suggestions, electricity awareness, energy efficiency information and information on consumer rights regarding electricity by-laws.

Toll-free customer care line:  0800 220 440

Fax: 0860 220 441 / 0800 220 441 
City of Cape Town electricity accounts: 0860 103 089 
ESKOM supplied areas and accounts: 0860 037 566
E-mail: FaultReporting.Centre@capetown.gov.za
Website: www.capetown.gov.za/en/electricity
Buy electricity online: www.energy.co.za

• Fault reporting, power outages and prepaid meter queries: 0800 220 440
• Meter reading queries / customer readings: 021 446 2030/ 2052
• Non-payment or disconnection issues: 021 446 1969
• Electricity fleet complaints: 0860 125 007
• All queries for areas supplied by ESKOM: 0860 037 566

For more information on energy efficiency, contact sarah.ward@capetown.gov.za, or visit the City's electricity saving campaign website: www.savingelectricity.org.za

Acknowledgment: These “Energy Efficiency at Home” web pages are made possible by funding from the Danida Urban Environmental Management Programme (UEMP).

Please consider the environment before printing this web page.