Phelelani Duma, the newly appointed Ombudsman for Customer Services for the Ithala Development Finance Corporation Ltd, an established Ombudsing Office, met with staff from the City Ombudsman on 8 October 2008. The main purpose of the visit was to share knowledge and discuss procedures and challenges. Future collaboration to enhance current practices and networking opporunities is planned.

(From left: Ike Nxedlana, CEO: Ithala Development Finance Corporation Ltd, (Former CFO: City Of Cape Town), Mbulelo Baba, City Ombudsman, Phelelani Duma, newly appointed Ombudsman for the Ithala Customer Services Unit.)