To request access to information about a public body (such as the City of Cape Town), you need to complete a Request for Access to Record of Public Body form, which you can download here (PDF, 64k) or obtain from our offices (details below). This form must then be delivered to the Information Officer at:

Private Bag 298, Cape Town, 8000 or
P.O. Box 4214, Cape Town, 8000
E-mail: access2info.act@capetown.gov.za
Fax: 021 400 5963
By hand: 20th floor, Civic Centre, Hertzog Boulevard, Cape Town

Telephone number for Legal Services:
Information - 021 400 3146 / 021 400 2503 / 021 400 1360 / 021 400 3788

Do I have to pay?
Yes, you usually pay R35 per request, and an additional 60c fee for each photocopied page, except if you:

How long does it take?
The law dictates that your request must be met within 30 days. However, because it can take longer to find the record that has been requested, the City is allowed to extend the period by a further 30 days.
The Information Officer must tell you if your request will take longer than 30 days. If you have not received the information withn 30 days (or the exended period), the law regards this as a ‘refusal,’ and you may appeal.

How do I appeal?
You may lodge an appeal about refusals, fees, delays, and the form on which your information is provided (i.e. on CD or paper).
All access to information appeals should be submitted to the delegated office of the Information Officer or Corporate Deputy Information Officer. All appeals will be forwarded to the Office of the Appeal Authority.