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Problems with national system slows down City licensing services

<p></p><p>The City regrets delays and extended queues and waiting times at our vehicle licensing offices, and apologises to vehicle owners. We ask for their understanding while the national authority in charge of the NaTIS, the Road Traffic Management Corporation (RTMC) resolves the problems. It is outside of the City’s control, but we are working with the service provider to see to it that problems are resolved as soon as possible when they occur. </p><p>The City also has not been provided with adequate numbers of NaTIS terminals by the RTMC to service the 1,3 million registered vehicles in Cape Town. The City is ready to expand its vehicle licensing offices but is unable to do so until it receives additional terminals from the RTMC. As a result, our staff are having to work after hours and over weekends to process the large volumes of vehicle registrations and renewals.</p><p>We have been informed that additional terminals have become available and we hope that we will receive these in the not too distant future.</p><p>Please consider using the City’s e-Services for licensing and please note there are high transaction volumes due to the COVID-19 country-wide backlogs. For planning purposes, factor in approximately three weeks from application to receipt of the license through the Post Office. </p><p>Also note, the COVID-19 resurgence could impact operations again going forward. The City will communicate further in due course. </p><p><strong>For vehicle licensing: </strong></p><ul><li><div style="text-align:left;">To register for e-Services visit: <a href="https://eservices.capetown.gov.za/irj/portal">https://eservices.capetown.gov.za/irj/portal</a></div></li><li><div style="text-align:left;">For motor vehicle registration and licensing assistance: <a href="mailto:Vehicle.Licence@capetown.gov.za" target="_blank">Vehicle.Licence@capetown.gov.za</a></div></li></ul><p><strong>Customers are reminded of the following National Transport regulations (note fines are nationally determined, the City may not unilaterally write off fines):</strong></p><ul><li><div style="text-align:left;">Discs that expired on 31 October 2020: should have been renewed by 23 November 2020</div></li><li><div style="text-align:left;">Discs that expired on 30 November 2020: renew by 22 December 2020</div></li><li><div style="text-align:left;">Discs that expire on 31 December 2020: renew by 22 January 2021</div></li><li><div style="text-align:left;">Motor trade vehicle numbers/trade plates: should have been renewed by 30 November 2020 </div></li><li><div style="text-align:left;">Driver’s and learner’s licenses: renew by 31 January 2021 (these are for licenses that were up for renewal between 26 March, and 31 August 2020) </div></li></ul><p><br><strong>End</strong><br> <br></p>

2020-12-02T22:00:00Z

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